Peggy R. Sery

688 Lexington Parkway N. Saint Paul MN 55104

Mobile: 651-666-8724, Home: 6561-666-5711

Primary email - reynolde75@hotmail.com

 

Summary
 

    Career professional with extensive experience in human resource management, office administration, customer service and child education seeking employment in professional environment where my skills and potential can grow and be fulfilled.

Career History                               

EBAY

 

Tier I Help Desk / customer service03/17/14 to present

             

·                                                                                                                                                                                                                                                                    Triage customer technical and business inquiries

·                                                                                                                                                                                                                                                                    Process online sales for customers

·                                                                                                                                                                                                                                                                    Provide pricing and delivery information

·                                                                                                                                                                                                                                                                    Resolve issues related to web site

·                                                                                                                                                                                                                                                                    Process orders return’s and refunds

·                                                                                                                                                                                                                                                                    Maintain customer’s data base

·                                                                                                                                                                                                                                                                    Walk customer through problem solving process

·                                                                                                                                                                                                                                                                    Handle customers telephone’s inquiries

·                                                                                                                                                                                                                                                                    Route calls to appropriate resources

·                                                                                                                                                                                                                                                                    Escalate unresolved queries to the next level of support

·                                                                                                                                                                                                                                                                    Ensure proper recording, documentation and closure of all calls

·                                                                                                                                                                                                                                                                    Follow up call’s customers when necessary

·                                                                                                                                                                                                                                                                    Identify priority issues

·                                                                                                                                                                                                                                                                    Handle and resolve customer complaints

·                                                                                                                                                                                                                                                                    Set up new customer accounts

·                                                                                                                                                                                                                                                                    Reset account password   

 

Metropolitan State University

 

                           Student Parent’s Center Advocate01/12/15 to 04/30/15

·                                                                                                                                                                                                                                                                       Organize food pantry to accommodate 200 + persons

·                                                                                                                                                                                                                                                                       Conduct eligibility intake

·                                                                                                                                                                                                                                                                       Make appointment for food pick up

·                                                                                                                                                                                                                                                                       Perform data entry

·                                                                                                                                                                                                                                                                       Perform administrative duties (make copies, fax, file documents, take calls)

·                                                                                                                                                                                                                                                                       Make referral for internal and external resources

·                                                                                                                                                                                                                                                                       Maintain an attractive food shelf

·                                                                                                                                                                                                                                                                       Assist students with their food needs

·                                                                                                                                                                                                                                                                       Oversee the activities of volunteers

 

 

ADECCO/EBAY

 

Tier I Help Desk / customer service05/13/13 to 03/17/14

 

·                                                                                                                                                                                                                                                                    Process online sales for customers

·                                                                                                                                                                                                                                                                    Provide pricing and delivery information

·                                                                                                                                                                                                                                                                    Resolve issues related to web site

·                                                                                                                                                                                                                                                                    Process orders return’s and refunds

·                                                                                                                                                                                                                                                                    Maintain customer’s data base

·                                                                                                                                                                                                                                                                    Walk customer through problem solving process

·                                                                                                                                                                                                                                                                    Handle customers telephone’s inquiries

·                                                                                                                                                                                                                                                                    Route calls to appropriate resources

·                                                                                                                                                                                                                                                                    Escalate unresolved queries to the next level of support

·                                                                                                                                                                                                                                                                    Ensure proper recording, documentation and closure of all calls

·                                                                                                                                                                                                                                                                    Follow up call’s customers when necessary

·                                                                                                                                                                                                                                                                    Identify priority issues

·                                                                                                                                                                                                                                                                    Handle and resolve customer complaints

·                                                                                                                                                                                                                                                                    Set up new customer accounts

·                                                                                                                                                                                                                                                                    Reset account password

 

Rainbow Development Center

              Assistant Teacher              11/01/2010 to 06/25/2012

 

·  Assist in the implementation of the daily program under the direction of the teacher.

·  Assist in planning and preparing the learning environment, setting up interest centers and preparing needed materials and supplies.

·  Supervise the classroom when the teacher is out of the room.

·  Help with general housekeeping and kitchen task.

·  Assist the teacher in any other appropriate ways.

·  Treat all children with dignity and respect and supervise outside playground activities.

·  Answer phone calls, organize files and make copies and fax.

 

Canadian Natural Resources

 

Human Resource Specialist/Helicopter & Staff Coordinator              11/2004 to 12/2005

             

·                                                                                                                                                                                                                                                                    Coordinate communications services to determine departure and landing of the helicopter.

·                                                                                                                                                                                                                                                                    Confer with base manager to determine which equipment or products are allowed on the flight.

·                                                                                                                                                                                                                                                                    Determine equipment to be installed on the flight based on the volume and the size.

·  Make travel arrangement

·  Play video regarding safety procedure to the passengers before embarking in the helicopter.

·  Organize flight schedule

·  Identify problems, diagnose causes, determine corrective actions and report to base manager.

·  Arrange with headquarters and schools for special training of workers, as necessary.

·  Assist pilots in the planning and execution of flights

·  Maintain close personal contact with local Engineers and oil rig employees

·  Building productive, collaborative relationships with employees, and HR senior management.

·  Assisting with employee relations.

·  Reviewing resumes and applications sent in by job applicants.

·  Maintaining employee files and the HR filing system.

·  Scheduling interviews for job applicants.

·  Assembling new hire information packs.

·  Reviewing staff monthly vacation reports.

·  Responding to applicants regarding job openings.

·  Planning and coordination HR presentations and training sessions.

·  Writing up job descriptions.

·  Using word processing software and printers to create a variety of documents and reports.

·  Preparing job postings for vacancies.

·  Welcoming new employees and arranging induction programs for them.

 

 

 

ICM

 

Human Resource Specialist04/2001 to 11/2004

·                                                                                                                                                                                                                                                                    Responsible for receiving, sorting and selecting best job applicants

·  Send out new hire information packets

·  Get new hire registered for training

·  Coordinate meetings

·  Coordinate and schedule in person interview

·  Conduct orientation of new employees

·  Maintain employees’ files

·  Respond to written and telephone requests of customers.

·  Schedule appointments

·  Manage disruption and changes in interview schedule

·  Type memos, correspondence, reports and other documents

·  Provide information regarding activities, meetings and events within the company

·  Collect and distribute mail and messages to appropriate recipient.

·  Receive calls, determine nature of business and redirect calls to appropriate destination.

·  Make travel arrangements

·  Frequent uses of fax, scan and copier machines.

 

 

Education

 

Metro State UniversitySaint Paul, MN

Bachelor of Art in Psychology August 2015

 

Goodwill-Easter SealsSaint Paul, MN

Certificate in Banking/Customer serviceFebruary 2007

 

ISIAMAgadir, Morocco

Associate of Business AdministrationJune 2000

 

 

Skills

 

Microsoft Suite

MAC OS

Citrix

Oracle VM

Bilingual: French/English

Extensive customer service

Extensive Human Resource Management experience

Sharepoint

CRM

Magento eCommerce

 

 

 

References are available upon request